AI for support replies, in the helpdesk you already use
How to put an assistant inside the helpdesk you already use, without an integration, a migration, or a per-seat licence for the agents who barely touch it.
Step by step
- Keep your helpdeskaiCat works on the selection, so Zendesk, Intercom, Front, Help Scout and a plain mailbox are all the same to it. Nothing to integrate and nothing to migrate.
- Select the customer’s messagePress the proof-check key to see what they are actually claiming, with the unsupported parts marked.
- Start your reply and press FinishIt continues your sentence in your own register — not in the register of an assistant, which is what makes canned replies read as canned.
- Dictate the long onesSupport answers are faster said than typed. The words land in the reply box as you speak.
- Check the tone before you sendThe AI, Truth and Insight scores are there to be argued with: hover any of them for the phrases behind the number.
Keep the helpdesk. Add the key
Free to start; per use rather than per seat, so a quiet week costs nothing.
Why canned replies read as canned
A generated support reply is written from scratch in an assistant's register: complete, polite, structured, and instantly recognisable. Customers do not object to AI in support — they object to being answered by something that plainly did not read their message.
Starting the reply yourself and having it continued keeps the register yours, and keeps the answer pointed at what was actually asked. It also takes less time than editing a generated one, which is the comparison that matters at forty tickets a day.
Try it on the ticket currently open in front of you
Download for free — nothing to integrate, nothing to migrate.
Frequently asked
Does it store our customers’ messages?
History is local to each machine. Nothing is uploaded except the request itself, which is what any model call is.
What does it cost per agent?
It is per use, not per seat: a quiet week costs nothing, and coins do not expire.
Which operating systems does aiCat support?
macOS (Apple Silicon and Intel), Windows 10/11, and Linux as AppImage, .deb or .rpm.
How much does aiCat cost?
Free to start, with 10 aiCatCoins a month and everything aiCat does included. Premium starts from $6 a month (40% off the $10 list price) and adds Think More, read-aloud, encrypted memory, 5000-character selections and 3000 coins a month. Team + Offline starts from $18 per member and adds local models, a memory you can edit by hand, and MCP access from your other tools. Coins can also be bought outright instead of subscribing, and they do not expire.